Hi, this is Jerica from InSinkErator Customer Service. Yes, you can run separate water supplies to the hot side and cold side of your F-HC-View hot water dispenser. The faucet assembly comes with two separate copper lines that serve as the water supply line to your unit. The copper line with the white sticker is the supply line for the hot side, while the copper line without any sticker is the supply line for the cold side of your faucet. Kindly ensure that the water pressure supplied for both will be within the acceptable range of 30 to 120 PSI. If you have questions, you may call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with your disposer. Our customer’s experience and satisfaction is very important to InSinkErator and I would like the opportunity to discuss this with you. We need to check the exact model of the disposer for us to know if there are replacement parts available for the said unit. Kindly send me an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer and I will get in touch with you. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with the installation of your unit. The InSinkErator faucet comes with three lines approximately 16 inches in length to connect to the tank. Please make sure not to extend the lines from the faucet connected to the tank. We also do not have available extensions for these. These lines may be shortened, but not extended. The supply line to your water source is the only line that may be extended. If you have questions, you may call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with your disposer. Kindly check the troubleshooting steps below and try it again if you have missed a step.

1. Make certain that the disposer's switch is in the OFF position. Also, be sure the water is not running during the procedure.
2. Looking under the sink, locate the hole, dead center, at the bottom of the disposer.
3. Insert the self-service wrenchette (or ¼ inch Allen wrench –short end) into the hole.
4. While holding the wrench up in the hole, attempt to make a complete revolution. The wrench should turn freely in a complete revolution, both clockwise and counter-clockwise. If you meet resistance in either direction, work the wrench in a back and forth motion. You may use force if necessary. You will know you are applying too much force if the entire disposer begins to turn.
5. Once the wrench is turning freely in a complete revolution both ways, remove the wrench from the hole.
6. With power still OFF to the disposer, look down into the chamber from the sink hole opening. Hold the black flaps back and look down into the chamber from the sink hole opening with a flashlight. Look to see if you can see anything that that might still be binding the plate or that you might have dislodged. Do not put your hands into the chamber. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow the circumference of this ring, carefully checking the space, to see if you can locate anything that should not be there. If you locate something, use a pair of pliers or tongs to retrieve it. Again, do not put your hands inside the disposer.
7. Turn the faucet on and run water through for 15 – 20 seconds.
8. Turn the switch for the disposer to the on position to check if it is operating correctly.

In case you won’t be able to rotate the wrench freely 360 degrees, please try the steps below.

1. Make sure the disposer is electrically OFF.
2. Hold the black flaps back, and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow this space around the circumference of the chamber, to see if you can locate anything that should not be there.
5. If you do locate something, use a tool such as a long tongs or pliers to grab it. See if you can pull it out. If it is wedged too tightly, obtain assistance from another person and have them pull on the object from the top, while you work the wrench from below. Again, do not place your hands inside the disposer.
6. If you successfully retrieve the object and the wrench is turning freely, remove the wrench from the hole. Turn the faucet on and let the water run through for 15-20 seconds.
7. Switch the disposer on and check if it is operating correctly.

If these steps still won’t resolve the issue of your disposer, please send me an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer and I will get in touch with you. Thank you.