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- First answerMarch 5, 2014
- Last answerFebruary 14, 2018
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A convenient alternative to a wall switch, the stylish SinkTop Switch from InSinkErator is air-activated and easily mounts to the sink or counter top. It is also ideal for island installations. The SinkTop Switch is for use with all disposers (must have AC power below sink.)
The Sink Top Switch calls for a 1-1/4" hole in the counter. Mine already has a 2" diameter hole. How do I adjust for this discrepancy?
Hi this is Jerica from InSinkErator Customer Service. I regret to inform you that we do not have any Sink Top Switch accessories available for a sink with 2” diameter hole yet. If you have questions, you may send your response to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
10 years, 1 month ago
by
Jerica
A convenient alternative to a wall switch, the stylish SinkTop Switch from InSinkErator is air-activated and easily mounts to the sink or counter top. It is also ideal for island installations. The SinkTop Switch is for use with all disposers (must have AC power below sink.)
Can this switch be usedasn a 3 way switch, if so how?
Hi this is Jerica from InSinkErator Customer Service. I would like to have an opportunity to discuss this with you. You may send your response with your contact information to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
10 years, 1 month ago
by
Jerica
The Evolution Cover Control Plus batch feed food waste disposer provides the extra assurance of covered operation. Activated by the magnetic CoverStart switch, it runs only when the cover is on.
My evolution pro cover control disposal makes a rattling noise as it completes the disposal process. Effectiveness of disposal seems OK.
Hi this is Jerica from InSinkErator. I’m sorry for the inconvenience that your unit may have caused you. Based on the description above, there might be a foreign object that needs to be retrieved from the disposer. You may want to follow the steps below:
1. Make sure the disposer is electrically off.
2. Remove the magnetic stopper and quiet collar, and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Shine a flashlight into the chamber to see if you can see anything that that should not be there. Closely inspect the entire floor of the chamber and pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Next to this space, lining the wall of the disposer, you will see some "windows" around the circumference of the canister and just above these windows there are some small v-shaped protrusions. Follow the circumference of this ring, looking at the v-shaped protrusions and the “windows”, to see if you can locate anything that should not be there. Objects or food debris (such as a bone shard) may be lodged in one of these v-shaped protrusions or “windows”. This will not impede the movement of the plate, but will cause a loud consistent (machine-gun type) noise as the lugs swing by and hit it.
5. If you do locate something, use a tool such as a long tongs or pliers to retrieve it. For a disposer that is magnetically actuated, use non-magnetic tools. Again, do not place your hands inside the disposer.
6. Turn the faucet on and let the water run through for 15-20 seconds.
7. Switch the disposer on and check if it is operating correctly.
If the unusual noise is an “inconsistent” metallic bouncing around or scraping sound, the rotor shredder plate may be loose from the rotor shaft. You may also try the following steps:
1. Make sure the disposer is electrically OFF.
2. Obtain a flashlight and a long-handled wooden spoon or other similar tool. For a disposer that is magnetically actuated, use non-magnetic tools.
3. Do NOT put your hands inside the disposer.
4. Remove the quiet collar and look down into the chamber from the sink hole opening with a flashlight.
5. Using the end of the wooden spoon, press on the top of the flat plate (floor of the chamber). It should be firm and not rock up and down like a see-saw. If it does rock up and down, your disposer will require service.
If you need further assistance, you may send your response with the complete information of the disposer like the date of purchase and serial number of it to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
1. Make sure the disposer is electrically off.
2. Remove the magnetic stopper and quiet collar, and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Shine a flashlight into the chamber to see if you can see anything that that should not be there. Closely inspect the entire floor of the chamber and pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Next to this space, lining the wall of the disposer, you will see some "windows" around the circumference of the canister and just above these windows there are some small v-shaped protrusions. Follow the circumference of this ring, looking at the v-shaped protrusions and the “windows”, to see if you can locate anything that should not be there. Objects or food debris (such as a bone shard) may be lodged in one of these v-shaped protrusions or “windows”. This will not impede the movement of the plate, but will cause a loud consistent (machine-gun type) noise as the lugs swing by and hit it.
5. If you do locate something, use a tool such as a long tongs or pliers to retrieve it. For a disposer that is magnetically actuated, use non-magnetic tools. Again, do not place your hands inside the disposer.
6. Turn the faucet on and let the water run through for 15-20 seconds.
7. Switch the disposer on and check if it is operating correctly.
If the unusual noise is an “inconsistent” metallic bouncing around or scraping sound, the rotor shredder plate may be loose from the rotor shaft. You may also try the following steps:
1. Make sure the disposer is electrically OFF.
2. Obtain a flashlight and a long-handled wooden spoon or other similar tool. For a disposer that is magnetically actuated, use non-magnetic tools.
3. Do NOT put your hands inside the disposer.
4. Remove the quiet collar and look down into the chamber from the sink hole opening with a flashlight.
5. Using the end of the wooden spoon, press on the top of the flat plate (floor of the chamber). It should be firm and not rock up and down like a see-saw. If it does rock up and down, your disposer will require service.
If you need further assistance, you may send your response with the complete information of the disposer like the date of purchase and serial number of it to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
10 years, 1 month ago
by
Jerica
The Evolution Excel food waste disposer is for those who enjoy the very best kitchen appliances. The ultimate in performance - nothing grinds more with less noise.
Motor just hums, but no turning. No grinding, ECT. ECT
Eventually the motor overloads and trips it's own reset. The motor of this unit is a 1-H.P. Motor, with its own solid state overload protector, its the red square button. And when it's dark the reset is hard to see, even with a flashlight.!
Hi this is Jerica from InSinkErator. I’m sorry for the inconvenience that your unit may have caused you. Based on the description above, it seems to be a jam issue. You may want to follow the steps below:
Each InSinkErator disposer is shipped with a self-service wrench. The wrench is silver colored, and shaped like a little crank, about four inches long. If you cannot find the service wrench, you can use a standard 1/4 inch Allen wrench. If you do not have your self-service wrench, and would like one, please let us know and we would be happy to send it out at no charge.
1. Make certain that the disposer's switch is in the OFF position. Also, be sure the water is not running during the procedure.
2. Looking under the sink, locate the hole, dead center, at the bottom of the disposer.
3. Insert the self-service wrenchette (or ¼ inch Allen wrench –short end) into the hole.
4. While holding the wrench up in the hole, attempt to make a complete revolution. The wrench should turn freely in a complete revolution, both clockwise and counter-clockwise. If you meet resistance in either direction, work the wrench in a back and forth motion. You may use force if necessary. You will know you are applying too much force if the entire disposer begins to turn.
5. Once the wrench is turning freely in a complete revolution both ways, remove the wrench from the hole.
6. With power still OFF to the disposer, look down into the chamber from the sink hole opening. Remove the quiet collar and look to see if you can see anything that that might still be binding the plate or that you might have dislodged. Do not put your hands into the chamber. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow the circumference of this ring, carefully checking the space, to see if you can locate anything that should not be there. If you locate something, use a non-magnetic pair of pliers, tongs, or similar tool to retrieve it. Again, do not put your hands inside the disposer.
7. Turn the faucet on and run water through for 15 – 20 seconds.
Turn the switch for the disposer to the on position to check if it is operating correctly.
In case the wrench would not turn, you may want to try these steps:
1. Make sure the disposer is electrically OFF.
2. Remove the quiet collar and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow this space around the circumference of the chamber, to see if you can locate anything that should not be there.
5. If you do locate something, use a long non-magnetic tongs, pliers or other similar tool to grab it. See if you can pull it out. If it is wedged too tightly, obtain assistance from another person and have them pull on the object from the top, while you work the wrench from below. Again, do not place your hands inside the disposer.
6. If you successfully retrieve the object and the wrench is turning freely, remove the wrench from the hole. Turn the faucet on and let the water run through for 15 - 20 seconds.
7. Switch the disposer on and check if it is operating correctly.
If you need further assistance, you may send your response to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
Each InSinkErator disposer is shipped with a self-service wrench. The wrench is silver colored, and shaped like a little crank, about four inches long. If you cannot find the service wrench, you can use a standard 1/4 inch Allen wrench. If you do not have your self-service wrench, and would like one, please let us know and we would be happy to send it out at no charge.
1. Make certain that the disposer's switch is in the OFF position. Also, be sure the water is not running during the procedure.
2. Looking under the sink, locate the hole, dead center, at the bottom of the disposer.
3. Insert the self-service wrenchette (or ¼ inch Allen wrench –short end) into the hole.
4. While holding the wrench up in the hole, attempt to make a complete revolution. The wrench should turn freely in a complete revolution, both clockwise and counter-clockwise. If you meet resistance in either direction, work the wrench in a back and forth motion. You may use force if necessary. You will know you are applying too much force if the entire disposer begins to turn.
5. Once the wrench is turning freely in a complete revolution both ways, remove the wrench from the hole.
6. With power still OFF to the disposer, look down into the chamber from the sink hole opening. Remove the quiet collar and look to see if you can see anything that that might still be binding the plate or that you might have dislodged. Do not put your hands into the chamber. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow the circumference of this ring, carefully checking the space, to see if you can locate anything that should not be there. If you locate something, use a non-magnetic pair of pliers, tongs, or similar tool to retrieve it. Again, do not put your hands inside the disposer.
7. Turn the faucet on and run water through for 15 – 20 seconds.
Turn the switch for the disposer to the on position to check if it is operating correctly.
In case the wrench would not turn, you may want to try these steps:
1. Make sure the disposer is electrically OFF.
2. Remove the quiet collar and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Follow this space around the circumference of the chamber, to see if you can locate anything that should not be there.
5. If you do locate something, use a long non-magnetic tongs, pliers or other similar tool to grab it. See if you can pull it out. If it is wedged too tightly, obtain assistance from another person and have them pull on the object from the top, while you work the wrench from below. Again, do not place your hands inside the disposer.
6. If you successfully retrieve the object and the wrench is turning freely, remove the wrench from the hole. Turn the faucet on and let the water run through for 15 - 20 seconds.
7. Switch the disposer on and check if it is operating correctly.
If you need further assistance, you may send your response to insinkeratorfeedback@emerson.com or you may call our Answerline at 1 (800) 558-5700. Thank you.
10 years, 1 month ago
by
Jerica