Hi, this is Jerica from InSinkErator Customer Service. Yes, this Removable Sound Baffle will work with the ProSS-4 model. If you have questions, you may contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. Depending on the InSinkErator model that you will purchase, the unit could come with a Polished Stainless Steel Flange or a Brushed Stainless Steel Flange. The Badger disposers available through http://shop.insinkerator.com/ come with Brushed Stainless Steel Flange while all Evolution disposers come with a Polished Stainless Steel Flange. Our flanges can also be purchased through any home improvement centers, plumbing supply and online stores. If you have questions, you may contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with your disposer. Our customer’s experience and satisfaction is very important to InSinkErator and I would like the opportunity to discuss this with you clearly. Kindly send me an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer and I will get in touch with you. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. Please make sure not to use any acidic or caustic chemicals such as drain cleaners and the like to your disposer as these may corrode the parts of your unit. Instead, kindly follow the troubleshooting steps below (provided that you haven’t used any chemicals yet):

1. Make certain that the disposer's power switch is in the off position.
2. If you have a double sink, place a stopper in the non-disposer side of the sink and place something heavy on top of it, or have someone hold it, so as to prevent water from backing up on this side of the sink. If you have a single sink, skip to step 3.
3. If you have a dishwasher air gap connected to drain through the disposer, we recommend that you keep an eye on it while using the plunger as water will find the easiest route. You may experience water coming out of the air gap while using the plunger. If you do not have an air gap skip to step 4.
4. Fill the disposer side of the sink with approximately two inches of water.
5. Using a regular plunger, place the plunger on the disposer side sink hole opening, and push it down gently to create suction and then pull it up with force. You may have to do this 2 to 4 times or more dependent upon the clog.
6. After the clog is dislodged, run the water and disposer for a minute or two.

The above procedure, most of the time, unclogs the drain. If it does not resolve the situation, and you are comfortable detaching the pipes form the disposer, you might find the use of a drain line auger or “snake” helpful. Otherwise, we would recommend that you contact your local plumber for assistance.

If you have questions, you may contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.