Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with your two disposers. Our customer’s experience and satisfaction is very important to InSinkErator and I would like to address both of your concerns. Kindly send me an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of both of your disposers and I will get in touch with you. Thank you.

Hi, this is Jerica from InSinkErator Customer Service. I do apologize for the inconvenience that you encountered with your hot water dispenser. Our customer’s experience and satisfaction is very important to InSinkErator. I would like the opportunity to clearly discuss this with you. Kindly send me an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of your unit and I will get in touch with you. You may also call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Hi armstrdm,

Thank you for contacting InSinkErator.

Your Evolution Excel disposer has an Auto-Reverse Grind System™ which helps prevent jams by automatically reversing grind direction. It also has a Jam-Sensor Circuit™ wherein there is a delay before starting of less than 1 second, which is normal. The Evolution Excel incorporates a microprocessor that when the disposer is first switched on, has to be powered up before it can command the disposer to start. This cycle takes approximately a half a second to complete. The microprocessor is the brain of the Jam-Sensor Circuit™, a unique technology that senses when a jam is imminent and automatically engages, reversing the direction of the motor and, if needed, increasing the rotational torque of the motor while simultaneously pulsing to break through the jam.

Regarding the unusual noise from your disposer which you referred to as a “racket”, you may follow the steps below to check if these would resolve the said issue.

1. Make sure the disposer is electrically off.
2. Remove the quiet collar, and look down into the chamber from the sink hole opening with a flashlight.
3. Do NOT put your hands inside the disposer.
4. Shine a flashlight into the chamber to see if you can see anything that that should not be there. Closely inspect the entire floor of the chamber and pay special attention to the area around the outer edge of the disposer's shredding disk. There is a small space between the "floor" (flat surface of the shredder disc) and the wall of the disposer. Next to this space, lining the wall of the disposer, you will see some "windows" around the circumference of the canister and just above these windows there are some small v-shaped protrusions. Follow the circumference of this ring, looking at the v-shaped protrusions and the “windows”, to see if you can locate anything that should not be there. Objects or food debris (such as a bone shard) may be lodged in one of these v-shaped protrusions or “windows”. This will not impede the movement of the plate, but will cause a loud consistent (machine-gun type) noise as the lugs swing by and hit it.
5. If you do locate something, use a tool such as a long tongs or pliers to retrieve it. For a disposer that is magnetically actuated, use non-magnetic tools. Again, do not place your hands inside the disposer.
6. Turn the faucet on and let the water run through for 15-20 seconds.
7. Switch the disposer on and check if it is operating correctly.

If the unusual noise is an “inconsistent” metallic bouncing around or scraping sound, the rotor shredder plate may be loose from the rotor shaft. You may also try the following steps:

1. Make sure the disposer is electrically OFF.
2. Obtain a flashlight and a long-handled wooden spoon or other similar tool. For a disposer that is magnetically actuated, use non-magnetic tools.
3. Do NOT put your hands inside the disposer.
4. Remove the quiet collar and look down into the chamber from the sink hole opening with a flashlight.
5. Using the end of the wooden spoon, press on the top of the flat plate (floor of the chamber). It should be firm and not rock up and down like a see-saw. If it does rock up and down, your disposer will require service.

In case these steps will not resolve the issue of your disposer, kindly send us an email through insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer and I will get in touch with you. You may also call InSinkErator AnswerLine at 1 (800) 558-5700.

Thank you.

Sincerely,

Jerica

Hi, this is Jerica from InSinkErator Customer Service. Your InSinkErator disposer is designed for use on all kinds of food waste. Most vegetable, fruit, and meat waste can be disposed of easily in your disposer. The disposer can even dispose of bones. In fact, grinding bones keeps the shredding components in the disposer clean and moving freely. They also create a scouring action that will scrape off leftover particles inside the disposer that may cause odor. Fruit pits from peaches, nectarines, plums, etc. do a good job of this too.

I have included the link to our care and use booklet for additional information.

http://www.insinkerator.com/pdfs/US...

If you have questions, you may send us an email through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.