Hi, this is Jerica from InSinkErator® Customer Service. InSinkErator faucet assemblies with a plastic inlet tube can connect to our current tanks with the use of a Colder Fitting. This fitting is the snap connector that connects the inlet tube to the left inlet port on top of the tank. It's not included with the tank because it comes already connected to our current faucets. In case you are using an older InSinkErator faucet assembly that does not have a Colder Fitting yet, you may order this part through our parts depots: Carroll Parts (USA) at 800-654-3545 or Reliable Parts (Canada) at 800-941-9217. When you are connecting the Colder Fitting to the inlet tube of the faucet, make sure that the tube is cut perpendicular (straight & true) at the end of it and there are no burrs. For more inquiries or concerns, please do not hesitate to contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.

Note: Faucets with a copper inlet tube can not connect and will need to be replaced.

Hi, this is Jerica from InSinkErator® Customer Service. I do apologize for the inconvenience that you encountered with your hot water dispenser. Our customer’s experience and satisfaction with our products are very important to InSinkErator and I would like the opportunity to assist you with this. Kindly send an email to insinkeratorfeedback@emerson.com with your complete contact information and serial number of your unit. I will get in touch with you immediately. Thank you.

Hi, this is Jerica from InSinkErator® Customer Service. I do apologize for the inconvenience that you encountered with your disposer. Our customer’s experience and satisfaction with our products are very important to InSinkErator and I would like the opportunity to assist you with this. Kindly send an email to insinkeratorfeedback@emerson.com with your complete contact information and serial number of your disposer. I will get in touch with you immediately. Thank you.

Hi jlinck,

Your disposer uses two swiveling impellers to push food around and crush or impel it against the grind ring located on the wall of the disposer chamber. These impellers must turn freely for the disposer to work efficiently. If your disposer is making a rattling noise, something might have gotten down inside the disposer causing this. We recommend that you check for this using the following procedure.

1. Hold the baffle back or remove the quiet collar, and look down into the chamber from the sink hold opening with a flashlight.

2. See if there is anything caught inside. Look at the flow of the chamber (flat surface of the shredding plate) and pay special attention to the area around the outer edge. Around the edge you will see some "windows" around the circumference of the canister and just above these windows there are some small v-shaped protrusions that something could be caught in.

3. If you do locate something, use a tool such as long tongs or pliers to retrieve it.

4. Turn the faucet on and let the water run through for 15-20 seconds.

5. Switch the disposer on to check for the noise.

If the unusual noise is an “inconsistent” metallic bouncing around or scraping sound, the rotor shredder plate may be loose from the rotor shaft. Kindly follow the next set of steps.

1. Make sure the disposer is electrically off.

2. Obtain a flashlight and a long-handled wooden spoon or other similar tool.

3. Do not put your hands inside the disposer.

4. Push the black flaps down and look down into the chamber from the sink hole opening with a flashlight.

5. Shine the flashlight into the chamber. Using the end of the wooden spoon or tool, press on the top of the flat plate (floor of the chamber). It should be firm and not rock up and down like a see-saw. If it does rock up and down, your disposer will require service.

In case the issue will not be resolved, please send an email to insinkeratorfeedback@emerson.com and someone will get back to you immediately.

Sincerely,

Jerica
InSinkErator® Customer Service