Hi, this is Jerica from InSinkErator® Customer Service. To possibly retrieve a jammed coin or foreign object from your disposer, you may use a long non-magnetic tongs, pliers or other similar tool to grab it. See if you can pull it out. If it is wedged too tightly, obtain assistance from another person and have them pull on the object from the top, while you work the wrench from below. For more detailed troubleshooting steps, I have included a link below. You may also contact us through insinkeratorfeedback@emerson.com or call InSinkErator AnswerLine at 1 (800) 558-5700. Thank you.
Fixing a Jammed Disposal:
http://support.insinkerator.com/app...